Mark Angelino , formerly vice president at IBM and President at Sprint, was responsible for the adoption of Salesforce’s sales, call center and platform services in North America from May 2009 until last month.
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Cloud Wars: HP Poaches Salesforce Executive Mark Angelino
A number of new customer service tools have launched in the last few years, both from startups like GetSatisfaction and UserVoice, and also from larger companies like Salesforce.com. But an Austin-based company called Live Oak 360 thinks there’s room for a new competitor. Today it’s launching a product called BearHug with simple-but-comprehensive tools at a relatively low price.
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BearHug launches a warm, fuzzy approach to customer service
Great user experience takes time, but the rewards are worth it. Examples like TiVo, Google Maps, Mint.com and iPhone show the impact a great user experience can have on user adoption and how influential it can be to the industry.
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If you build it, will they come?
They say we have big brains because we have all needed to work better together over the past 150,000 years. The more people work together, the more tools they need to make collaboration a productive art, rather than a befuddled mess. Rather than wait for human evolution to keep up the pace, Salesforce.com recently delivered its Chatter cloud-based collaboration service, based on social networking methods more common on Facebook or Twitter.
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The Real Killer App Inside Chatter
Amazon Chief Technology Officer Werner Vogels delivered a speech on “The State of the Cloud” this morning in San Francisco, where he looked at the cloud computing industry’s recent past, as well as its future. Speaking at GigaOm’s Structure conference, Vogels said one of the big trends in 2009 was the rise of cloud computing myths
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Amazon CTO: The cloud is about much more than servers
It is a little past 6pm in San Jose, the Developer Conference has moved into my favorite part of the day: the Hackathon. The vibe is mellow, the energy is high, and the prizes are big
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Developer Day, Hackathon, and Session Presentations now available
“We’ve moved beyond the question of how long cloud computing will exert its pull on the modern day enterprise,” noted Vishal Sharma, Senior Director of Business Development at NaviSite, in this exclusive Q&A with Cloud Expo Chair Jeremy Geelan. Sharma then concluded that “Cloud computing represents a transformative – and permanent – change to the way IT resources are managed and delivered.” Cloud Computing Journal: A very general question first, about Cloud Computing itself: Surely we’ve heard all of this before in various forms and guises – grid computing / utility computing, etc.
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The Accelerated Time-to-Benefits of Cloud Computing
Finally, the day is here! I spent most of yesterday validating and editing the slew of entries that came in last minute over the weekend, and now the gallery is up and running. Over 30 entrants rose to the challenge and came up with some unbelievably interesting ideas and applications. Here’s what we need from all of our community members: Visit the gallery site here Log in to the site using your standard DFC login credentials View all the entrants and their demo videos Comment, ask questions, or start discussions on the entries VOTE for your favorites! That’s it.
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Live! The Chatter Developer Challenge gallery and voting
Our first East Coast event – the ReadWriteWeb Real-Time Web Summit – just around the corning.
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ReadWriteWeb Events Guide, 29 May 2010
Editor’s note: This story is part of our Microsoft-sponsored series on cutting-edge innovation. Michael Lucaccini is president and founder of digital development studio Archetype. Working for a digital design firm, I get the chance to see trends across projects and technologies
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As new phones emerge, mobile app development is a moving target
